Customer Service Automation
Use customer service automation to close support tickets faster, collect customer data, and free up time to focus on more strategic projects.
Which Customer Service Operations Can Be Automated?
Order Tracking
Create shipping labels with ease and send the info to customers
Delivery Notifications
Send customers automated alerts about the status of their order and potential delays
Customer Service
Automate customer service processes to keep customers happy
Fraud Prevention
Prevent fraudulent orders to keep your profits and keep your accounts in good standing
Tagging
Automate tagging to segment and personalize campaigns to your customers so they're more likely to convert.
Carrier Shipping
Automate label creation and pick the best pricing/delivery options for each shipment
Live Chat
Respond to your customers in real-time to answer questions, direct them to the right resource, and keep your workflow moving forward.
Coupons
Automate coupon generation based on tags or customer behavior to make the sale
How Alloy Automates Customer Service
Through Alloy’s powerful automation features, merchants can automate customer service with ease. Here are some examples of the apps used to automate customer service.
Gorgias
Automate customer service across any communication channel.
Shopify
Centralize order info and send the data to your shipping-related apps.
BigCommerce
Centralize order info and send the data to your shipping-related apps.
ShipBob
Automate fulfillment operations and offer your customers 2-day delivery.
Postscript
Send real-time delivery alerts to customers so they always know where their orders are.
Omnisend
Send delivery updates, out of stock notifications, inventory updates & more to customers and suppliers via email or SMS.
Klaviyo
Send delivery updates, out of stock notifications, inventory updates & more to customers and suppliers via email or SMS.
ReCharge
Automatically create shipping labels when subscriptions are charged and prepare their orders ahead of time.
Ready to Automate your Ecommerce Customer Service?
Book a demo below to learn how Alloy can help with automating your ecommerce store