Automation for Ecommerce Customer Service
Automate customer service to grow your business and keep your customers happy. Let Alloy do the work so your business can scale.
What Customer Service Leaders Have to Say
Romain is the founder of Gorgias, a helpdesk designed for e-commerce stores. Gorgias provides multichannel customer service from a single app.
Romain Lapeyre
Founder & CEO of Gorgias
By leveraging a Gorgias/Alloy integration, merchants will be able to take their automation to the next level with highly customized workflows. Responding to a customer ticket? Then set an automation to include BFCM promotions in your response to make customers aware of all your great deals. This is just one of the many ways Gorgias helps turn customer support centers into profit centers.
Use Pre-built Marketing Workflows to Save Time
We built a library of automated customer service workflows so you don’t have to spend time creating your own! Just find the ones you want and get them running with just a few clicks. Customize the workflows as needed.
Support
Customers
Proactively create a Gorgias support ticket for customers that unsubscribe
When customer unsubscribes from email list >> generate Gorgias support ticket with customer email
Use this workflow →
Support
Operations
Generate return labels with Shippo
When an order is marked as return in Gorgias, generate a shipping label in Shippo and email it to the customer
Use this workflow →
Support
Customers
Create a support ticket for low review scores
If a user leaves a negative review, create a support ticket to follow up with them and win them back
Use this workflow →
Work with an Alloy Partner
Need help setting up your automation workflows and integrations? Our network of partners can easily set you up.
Dedicated Onboarding
Our support team is available 24/7 via chat to help you build your workflow! If you’re too busy, let us do the work for you.
Ready to Automate your Ecommerce Store?
Book a demo below to learn how Alloy can help automate your ecommerce store