Tone + Alloy: Automate Personalized SMS Campaigns

November 19, 2020
By Alloy Automation
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Blog Dots
Tone + Alloy: Automate Personalized SMS Campaigns

Automate SMS campaigns with the Tone + Alloy integration

The Alloy team is excited to announce our newest integration with Tone!

Tone is a done-for-you SMS Sales Engine that unlocks 24% more revenue for your ecommerce store through lightning-fast text message conversations. Their real human agents engage, educate, and convert visitors into customers with lightning-fast texts. This leads to higher conversion, increased order size, and higher LTV.

Through our Tone integration, you can connect to 60+ apps across email marketing, customer service, shipping, fulfillment, data, loyalty, and more to automate your store. With the Tone + Alloy integration, SMS automation has never been easier.

Examples of apps that can now integrate with Tone include:

  • Gorgias
  • Klaviyo
  • Omnisend
  • Yotpo
  • ReCharge
  • PushOwl
  • ShipBob
  • ShipHero
  • And many more

What is Tone?

Tone is one of the leading SMS providers for ecommerce merchants. With Tone, you can offer personalized text campaigns to your customers. Their team will handle the text conversations to help recover abandoned carts, answer customer questions in real-time and much more.

90% of texts are opened within 3 minutes. Turn texting into your highest-performing direct response marketing channel with Tone’s two-way, human-driven campaigns.

Example Tone workflows

Tone has helped fast-growing ecommerce companies like Usual Wines, Third Love, Apolis, and so many more with SMS campaigns. Personalized campaigns are essential to grow your business and build strong customer relationships.

To provide you a clear understanding of the helpful workflows that Alloy offers with Tone, we’ve listed a few examples below.

Back in stock notifications

Notifying your customers about restocks of bestselling products can re-engage shoppers with your store. Through real-time stock inventory notifications that are automatically sent to users, this pushes for higher conversion rates.

Customers can opt-in for email or SMS text message notifications to update them when their item of interest is back in stock. You don’t have to keep an eye on inventory or stock since this workflow will communicate directly with your customers. Back in stock notifications on certain sizes or colors of products can easily convert customers back to your store.

Text to order

With the Tone integration, customers are now able to quickly request a renewal of an item or purchasing a new item through text. This means if a customer sends a text to your business, they can order products via text instead of having to visit your website and go through the full checkout process.

Send delivery updates via SMS

Customers can also receive updates through email or SMS messages on their purchases through Tone and Alloy’s integration. Alloy integrates with leading shipping software like ShipBob, ShipHero, ShipStation, and others. These automated delivery updates provide customers a sense of relief about their orders. Moreover, this workflow saves you time starting from checkout, delivery, and even returns. By providing your customers with personalized delivery updates, customer satisfaction can be increased.

Send review requests via SMS

With SMS campaigns having over 90% open rates, the chances of your review requests are much more likely to be seen. With Alloy, Tone merchants can integrate with leading review platforms like Yotpo and Okendo to incorporate SMS review requests into their workflows. Get started with the Tone + Alloy Integration Increase your conversion rates and grow your ecommerce business by integrating Tone’s personalized SMS capabilities with Alloy.

Feel free to check out Tone and their reliable SMS services and easily try one of our many workflows by clicking the button below to try out the integration.

And here’s a special offer: For Alloy customers doing $1M+ annually on Shopify, Tone is offering a FREE Apple Watch to anyone who books a demo now through November 30th, 2020. Schedule a demo here.