Part of running a successful eCommerce website is receiving, counting, and processing orders. If a customer places an order, it needs to be transmitted through your site to reach fulfillment. No matter which online shop software you use, it’s important to have a good handle on how your orders are being handled.
In e-commerce, order management is a task that helps companies keep track of their orders. Here, order management refers to automation over manual processes, where all the workflow of handling orders and shipping them can be done with ease. An order management system (OMS) is an online software that manages the entire process of processing orders and helps you automate.
One important aspect of any e-commerce website is the order management process. If you are interested in selling products online, you most likely will be handling orders through your website.
Depending on the size and nature of your business, you can have an involved system to handle all aspects of the order-handling process or you could use a more streamlined approach. Most businesses use some type of hybrid approach for an e-commerce order management process.
There are quite a few aspects to order management softwares, including handling the customer's information, checking that the customer has enough balance in their online wallet, then updating all of these details in your back-end platform.
You might also want to check your inventory levels and place an order for any additional product so that you can send it off to the warehouse. After that, customers are provided with tracking numbers so they can keep track of where their items are at and how long it will take for their order to arrive at their doorstep.
There are many different types of order management software available, so it’s best to know what type matches the needs of your business. There are also hundreds of different order management systems out there and they each provide a wide array of features. It’s like going to a buffet! Where do you begin?
Let’s take a look at five of the most popular eCommerce order management software solutions on the market. These tools will allow your business to better process orders, manage inventory and track customer behavior.
ZOHO is one of the finest examples of cloud based inventory & sales order management software that you will ever see. Zoho Order Management is a comprehensive cloud-based software application that was created to manage orders and inventory. It is one of the best solutions to manage your orders from anywhere, anytime and on any device you prefer. It will never cease you from doing business online.
ZOHO’s key features are:
- Centralized order management system
- Order tracking and payment integration
- Integration with multiple sales channels like Amazon, eBay, Shopify, etc.
Stitchlabs is a cloud-based order management software that caters to the needs of wholesale and retail order management. They enable e-commerce operations on the cloud by offering both order management and inventory management in one place. They track your shipments 24/7 and automate it with their shipping integration (FedEx, UPS, USPS, etc.). You can manage your existing workflow at ease with their order import options let you analyze order history of users or products providing crucial insights on seasonal buying behavior and much more.
Stitchlabs’s key features are:
- Assigning products, drop shippers and generating PO for drop shippable products
- Integrating 3rd party carriers into Stitch order management software
- Creating and scanning barcode labels and scanners that make product selection easy
Contalog was made to solve the problem of managing order information from various sales channels in real-time and then integrating this order information behind the scenes. While there has been a tremendous amount of success in store-front eCommerce for years, it’s still difficult for an online business to acquire more customers without having some other platform working on the back-end. This is precisely where Contalog comes into play.
Contalog’s key features are:
- Creating quotes for special price request and then turn them into orders
- Analyzing performance of products, sales channel specific demands and more
- Creating a repository of orders based on road shows, trade fairs etc
TradeGecko is a comprehensive inventory and order management system designed to help you sell better. All data ranging from customer data, warehouse, and inventory are synced successfully on one platform. Once data flows in with the use of TradeGecko’s Order Management Software and integrations, it becomes much easier to manage and sell your products effectively.
TradeGecko’s key features are:
- Detailed reports and insights about orders, customer insights, demand forecasting, etc.
- Wholesale order management
- Inventory forecasting
The Veeqo order management software system is a sophisticated piece of platform that offers you many features and functionalities to make running the day-to-day activities of your business, such as tracking orders and recording inventory, a much simpler task. A professional order management system will save you time and effort in the long run. It not only simplifies the ordering process for customers, but can also resolve issues that may come up in the future.
Veeqo’s key features are:
- Omnichannel selling with the integration of physical and online stores
- Single view for all purchase orders
- Manage accounts with an integrated inventory, and sales channels
Today, businesses are expanding their operations and catering to a growing number of customers in the real world as well as online. Given this rapid growth, it’s difficult for any business to manage their operations effectively by monitoring and facilitating all sales activities with manual efforts. One of the biggest hurdles that many businesses face is the process of tracking orders while the inventory management software often falls short on providing convenient ways for enhanced order tracking capabilities.
Order management is an important part of online commerce which involves maintaining the process of receiving and processing orders received by an eCommerce website or marketplace. If you are going to expand your products and increase the number of products sold through your marketplace or your website, you need to be sure that you can handle the orders coming in from many sources and OMS helps you with just that.